311 Features

  • FREE - Included with our municipal Content Management System (CMS).
  • Based on the Open311.org data standard.
  • True GIS-Based location data stored in PostGIS server.
  • Google Maps integration.
  • Printer-friendly summary for field workers. 
  • Private and public notes on each ticket. 
  • File management on each ticket, can accept photos uploaded by customers. 
  • Read-only activity report tracks all changes for FOIA compliance. 
  • Automatic Routing to departments or staff lists. 
  • Overdue lists with definable overdue day field. 
  • Email and SMS alerts. 
  • ESRI GIS Integration (two-way) is possible.
    • Creation of Layers in GIS server.
    • Generate custom mash-ups of layers and information.
    • Export shape files for your GIS system
  • Seamless integration with the Citizen Portal that comes with our Content Management System (CMS).
  • Seamless integration with your CMS or Staff Intranet.
  • Mobile-friendly applications for remote request submissions (i.e. take a photo of a pothole).
    • Choose a map point - Google Maps integrated.
    • Upload a photo.
    • Add Notes to requests.
    • Upload files to requests.
    • Auto-numbering of requests
  • Built-in Reports
  • Constant updates and improvements automatically deployed by our team.
  • More.

Example 311 Home Screen: